How to Use Patient Supply Delivery Robots (feat. Hallym University Sacred Heart Hospital)

Application > DeliveryBuilding Type > Hospital

#Hallym University Sacred Heart Hospital# Delivery Robot # Delivery Robot # Goods Delivery# LG. CLOi # Marosol # Big Wave Robotics

Process Overview

Hallym University Sacred Heart Hospital introduced LG CLOi Delivery Robots to automate the supply delivery process for patients with limited mobility. By linking the existing Hospital Information System (HIS) with Marosol’s robot integrated control system, SOLlink, an environment was established where both the staff and patients can intuitively use the robots.

Project Background and Purpose

Background

Increasing need for a system that allows bedridden patients, especially vulnerable patients with limited mobility, to easily order and receive necessary supplies.
Enhancing the efficiency of medical staff by reducing the workload of personnel responsible for delivering supplies within the hospital .
Promoting the transition to a smart hospital by integrating digital technology and automation solutions into the hospital environment.

Purpose

Provision of a non-face-to-face service that allows patients to conveniently order and receive products.
Improved operational efficiency by automating internal hospital supply delivery tasks.

Components

Robot	LG CLOi ServeBot Double-door Medicine Delivery Robot

Workflow

STEP 1.	The patient scans the QR code attached to the bedside to access the online ordering page linked to the Hospital
STEP 2.	Selects desired items and completes payment
STEP 3.	The order details are transmitted to the hospital system, and after the partner store prepares the items, they are loaded onto the LG CLOi Delivery Robot
STEP 4.	The robot automatically and safely transports the items to the ward via the SOLlink integrated control system
STEP 5.	The patient receives the items delivered by the robot directly at their bedside.

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Features

Integration with existing Hospital systems

Automating all processes by linking the Hospital information system with SOLlink.

Enhanced usability

Hospital staff and patients can intuitively use the robot without separate complex procedures.

Maximizing patient convenience

Even patients with limited mobility can easily order and receive supplies remotely.

Safe transportation of goods

Robots deliver items accurately and safely inside the Hospital .

Smart Hospital Implementation

Digitalization of hospital services and increased efficiency through cutting-edge robotic technology.

Results

Key Benefits	Increased work efficiency: 30% reduction in in-hospital supply delivery time. Improved patient satisfaction: Average 92% positive response rate in patient satisfaction survey results regarding product delivery services. Increase in contactless ordering rate: 85% of patients in the hospital use QR code-based product ordering services. Hospital workforce efficiency: Approximately 40% reduction in workload for personnel related to material handling.
Client Feedback	The LG CLOi Delivery Robots and the SOLlink integrated system have significantly enhanced hospital operational efficiency. In particular, patient satisfaction has greatly increased as supplies could be safely delivered to patients with limited mobility. This system was an important first step toward the smartification and digitalization of the Hospital.

Key Benefits

Increased work efficiency: 30% reduction in in-hospital supply delivery time. Improved patient satisfaction: Average 92% positive response rate in patient satisfaction survey results regarding product delivery services. Increase in contactless ordering rate: 85% of patients in the hospital use QR code-based product ordering services. Hospital workforce efficiency: Approximately 40% reduction in workload for personnel related to material handling.

Client Feedback

The LG CLOi Delivery Robots and the SOLlink integrated system have significantly enhanced hospital operational efficiency. In particular, patient satisfaction has greatly increased as supplies could be safely delivered to patients with limited mobility. This system was an important first step toward the smartification and digitalization of the Hospital.

How to Use Patient Supply Delivery Robots (feat. Hallym University Sacred Heart Hospital)

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Lead Time: 4 weeks

Application Field: Application > Delivery, Building Type > Hospital

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