Privacy Policy

Bigwave Robotics (“Company,” “we,” “our,” or “us”) values the privacy of all users of en.myrobotsolution.com (the “Site”). We are committed to protecting your personal information in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA) in the United States, the Privacy Act in Australia, the Act on the Protection of Personal Information (APPI) in Japan, and other relevant regulations in regions where we operate.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information.
1. Scope of Data Collection
  1. We collect personal information only in a lawful, fair, and transparent manner.
  2. Information collected is categorized as mandatory or optional.
  3. We limit data collection to what is necessary to provide our services. We do not intentionally collect sensitive personal data (such as race, religion, political opinions, health data, or sexual orientation) unless required by law or with your explicit consent.
  4. We do not collect or process government-issued identification numbers (such as Social Security Numbers, National ID, or Resident Registration Numbers), except where legally required.
2. Types of Personal Information Collected and Purpose of Use
  • 2.1 User Responsibility for Disclosed Information

    • You may choose to publish or share personal information (for example, in postings, forms, or messages). You are responsible for information you choose to make public.
    • Content in public areas may be indexed or accessed by third parties. Once disclosed publicly, we cannot control how others use or further disclose that information. Please avoid sharing sensitive personal data in public content.
    • Purpose Limitation & Changes: We use personal information only for the purposes described in this Privacy Policy. If we intend to use your personal information for a new or materially different purpose, we will provide prior notice and obtain your consent where required by law (e.g., GDPR/APPI).
    • No Waiver of Statutory Rights: To the extent permitted by applicable law, we are not responsible for independent activities of third parties. Nothing in this section limits your non-waivable statutory rights (e.g., GDPR, CCPA, APPI, the Australian Privacy Act, or other laws).
  • 2.2 Methods of Collection

    • Through our website, mobile site, forms, emails, inquiries, or other interactions.
    • Automatically through cookies, log data, analytics tools, and similar technologies.
  • 2.3 Categories of Data Collected

  • CategoryData ItemsPurpose of UseRetention Period
    Account RegistrationName, company name, business email, password, phone number, country

    Account creation,
    authentication,
    communication,
    service provision,
    updates, security,
    customer support,
    marketing (with consent)

    Until account deletion or withdrawal of consent, unless longer retention is required by law

    Optional Account DetailsDepartment, position, business address

    Enhanced service customization, invoicing, and support

    Same as above

    Inquiries / ContactName, country, company, phone number, email, inquiry details

    Responding to inquiries, providing customer support, service improvement

    Until request is resolved or consent is withdrawn

    Automatically Collected DataIP address, cookies, device identifiers, service logs, browser information

    Service functionality, security monitoring, analytics, fraud prevention

    Variable, depending on applicable laws and retention policies

3. Retention and Deletion of Personal Information
  1. We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws.
  2. When retention is no longer necessary, we securely delete or anonymize your data.
  3. Examples of legal retention requirements (vary by jurisdiction):
    • Transaction records (contracts, payments): typically 2–7 years depending on local law
    • Login/access records: up to 6 months
4. Data Disposal Procedures and Methods
  • Procedure: Data is deleted or anonymized without undue delay once retention obligations end.

  • Method:

    • Paper records: securely shredded or incinerated
    • Electronic records: permanently deleted using methods that prevent recovery
5. Use of Cookies and Similar Technologies
  1. We use cookies and similar tracking technologies to enhance your experience, provide analytics, and improve services.
  2. You can control cookie preferences through your browser settings. Disabling cookies may affect the availability of certain services.
6. Children’s Privacy

We do not knowingly collect or solicit personal information from individuals under the age of 16 (or the minimum age of consent under applicable law, such as 13 in the U.S.). If we learn that we have collected personal data from a child without parental consent, we will delete it promptly.

7. Data Processing by Third Parties

We may engage trusted third-party service providers (e.g., for email delivery, analytics, hosting) to process personal information on our behalf. All such providers are bound by data protection agreements to ensure compliance with applicable laws.

8. Data Sharing and Third-Party Transfers
  1. We do not sell your personal information.
  2. We share data only:
    • With your consent
    • As necessary to provide services (e.g., inquiries and communications with relevant suppliers or partners)
    • As required by law or regulatory authorities
  3. Where personal data is transferred internationally (e.g., outside the EU/EEA, U.S., or Japan), we implement safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
9. Your Rights

Depending on your location, you may have the following rights under applicable laws (GDPR, CCPA, APPI, etc.):

  • Right to access, correct, or delete your personal data
  • Right to withdraw consent at any time
  • Right to data portability (where applicable)
  • Right to restrict or object to processing
  • Right to opt-out of marketing communications
  • Right to lodge a complaint with a data protection authority

Requests may be made by contacting us via the contact details provided below. We will respond within legally required timelines.

10. User Responsibilities
  • You are responsible for maintaining the accuracy of your personal information.
  • You must keep your login credentials secure and not share them with others.
  • If you suspect unauthorized access to your account, please notify us immediately.
11. Data Protection Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Data Protection Officer

Name: Won Sun Jang

Title: COO, Bigwave Robotics

Email:hello@bigwaverobotics.com

전화번호 : 080-858-5050

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

  • If we make material changes (e.g., changes to the types of data collected, purposes of processing, or sharing practices), we will provide advance notice within a reasonable period through the Site or by direct communication (e.g., email), as required under GDPR, CCPA, APPI, and similar regulations.
  • For minor or administrative changes, we will update the effective date and post the revised policy on this page.
  • We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information.
Effective Date: Septempber 8, 2025