Process layout
SoftBank Robotics' guide robot, Pepper, is the world's first emotion-recognizing social humanoid robot. Optimized for human interaction, it communicates reliably in multiple languages to engage with people effectively.
At 120cm tall, Pepper is highly aware of its surroundings and proactively approaches customers to initiate natural conversations. It highlights key messages via its integrated touchscreen, shares multimedia content and web pages, and conveys multisensory information through expressive body language. Pepper’s human-like appearance provides a sense of comfort, allowing people to approach it familiarly and without hesitation.
Project Background and Objective
Need for a guide robot that can approach customers in a friendly manner
Ability to communicate with people of various nationalities
Support for robot content updates provided by industry experts
Components
| Robot | SoftBank Robotics Guide Robot Pepper Main Body; - Dimensions (W * L * H) (mm): 485 * 425 * 1200; - Weight (kg): 28; - Display (inch): 10.1; - Sensors: Gyro, Touch, Sonar, Laser, Bumper, 3D, RGB Camera, Mic, etc.; - Network: Wi-Fi; - Maximum Speed (km/h): 3; - Allowable Step (cm): 1.5; Components; - Charger; - Packaging Box; - Language Pack; |
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Features
Multimodal Communication Guide Robots
Global Language Support: Equipped with various language packs to serve customers of different nationalities from around the world.
Proactive Engagement: Approaches people and initiates conversations in a friendly manner to provide guidance.
Interactive Interaction: Engages customers by delivering voice, motion, text, video, and web content simultaneously or in sequence.
Automated FAQ: Capable of answering a pre-defined list of common questions.
Expert-Managed Content
Continuous Expert Support: Content is regularly updated by robot experts to ensure high-quality and accurate guidance.
Customizable Modes: Users can switch between educational and guide-oriented versions depending on their specific needs.
Versatile Service Functions
Enhanced Experience: Supports entertainment activities to improve the overall customer experience.
Contactless Service: Connects customers with employees to provide high-quality service while minimizing physical touchpoints.
Personalized Interaction: Provides customized conversations through a user authentication process.
Scheduled Operations: Supports video calls and operates autonomously according to a pre-set schedule.
1-year warranty provided
Results
| Key Benefits | A guide robot with a human-friendly form
Speaking various languages
A social humanoid that reads human emotions |
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| Client Feedback | The robot can approach people to provide friendly guidance and read and respond to their emotions. The content within the robot requires regular updates, and since robot experts provided support for this, there was no inconvenience in using it. |
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