Total Robot Solution Provider

Customer Service

Business hours:

Free consultation

Email:

hello@bigwaverobotics.com

Phone:

080-858-5050

You can view them in the Purchase History section of My Page.
Demo experiences are available for some products. They are free at our Seoul and Gimhae locations, while an on-site demo at your business location may incur a travel fee. If you would like a demo, please contact the Marosol customer center at 080-858-5050.
Please make the deposit under the exact orderer name. If the depositor name and amount do not exactly match, confirmation of payment may be delayed.
Payments can be made by credit card or bank transfer on the Marosol store.
Payment methods cannot be changed after payment is completed. If the item is still on sale, please cancel the order and place a new one using your preferred payment method.
If you want to purchase multiple items in your cart at once, you must pay the full amount for that order. If you transfer only the amount for some items, payment will not be confirmed. To buy only selected items, please cancel the cart order and place a new order with only the items you want.
The payment completed status means the order has been sent to the seller, but the seller has not yet checked your order. If this status continues for a long time, please contact the Marosol customer center at 080-858-5050 for assistance.
Tax invoices cannot be issued for credit card payments. In that case, you may use the credit card receipt or statement as supporting documentation. If you need a tax invoice for a bank transfer, please send your business registration certificate to hello@bigwaverobotics.com.
Marosol operates as a members-only service to ensure high service quality and after-sales support. We would appreciate it if you use the service after completing the free sign-up process, which takes about one minute.

Shipping costs vary by product because sellers and product characteristics differ. They may also vary depending on the product's features, size, weight, and the seller's contract with the courier. Please refer to each product detail page. Additional charges for island or mountain areas, including air shipping, are the buyer's responsibility.
The estimated delivery date can be checked in the delivery tracking section of My Page or through individual guidance from the seller. Delivery dates may vary depending on the seller, product characteristics, and delivery destination. Schedules may also change due to remote-area delivery or natural disasters.
You can change the shipping address before the product is shipped by contacting the customer center at 080-858-5050. Once the product is already in transit, the address cannot be changed.
Combined shipping is possible if the purchased items are from the same seller and all products have not yet been shipped. Please note that shipping fees may change when combined shipping is requested.
It is difficult to designate a delivery date or visit time because delivery timing depends on stock availability, shipping preparation, routes, and the courier's workload. However, if separate arrangements were made for direct delivery by the seller, scheduling may be possible through direct discussion with the seller.
Large products may sometimes be shipped separately. Please first check whether the items were shipped individually. If part of the delivery is missing, contact the Marosol customer center at 080-858-5050.
After the seller hands the product over to the courier, normal tracking may take up to 1 to 2 business days to become available, depending on the courier and region. If the tracking path is still unavailable, please contact the courier directly.
The status may be marked as delivered even if someone other than the recipient received the product, so please check first. If the order is marked as delivered but you did not receive it, contact the Marosol customer center at 080-858-5050 regarding the order.
If the delivered product differs from what you purchased, please contact the Marosol customer center at 080-858-5050 directly to discuss the exchange.
Delivery delays can occur for several reasons. (1) Seller-side shipping delays: the seller may not have checked the order yet, or shipment may be delayed due to inventory issues or an unusual volume of orders. If the status remains payment completed or preparing shipment for an extended period, contact the Marosol customer center at 080-858-5050. (2) Courier-related delays: the product may have shipped, but delivery may be delayed due to issues with the courier. Please check tracking and contact the courier for the parcel location and expected arrival time. (3) Failed delivery due to recipient absence: if the recipient is unavailable, delivery may fail. Please contact the courier or seller to confirm whether the item will be returned and request redelivery.

If the delivered product is different from what you purchased or has a defect, please contact the Marosol customer center at 080-858-5050 to discuss an exchange or return.
If the product was delivered in a damaged condition, please follow these steps. (1) Contact the seller to discuss whether a return or exchange is possible. (2) Report the incident to the delivery company. (3) Keep the outer packaging and all contents exactly as they were delivered. If only the item is kept and the packaging materials are discarded, the delivery company may not be able to process the claim.
A replacement product is shipped after the returned item reaches the seller. If the returned item has not yet arrived, the replacement shipment may be delayed. If you do not receive the replacement for an extended period, contact the Marosol customer center at 080-858-5050 for faster assistance.
Custom-made products may be difficult to cancel or return after ordering and payment. Products that begin production immediately after ordering may also be difficult to cancel. However, products that do not fall under these cases may be canceled or returned. Please check the detailed information for each product for more details.
Order cancellations are only possible before the product is shipped. Therefore, cancellation is available only while the order is in payment pending, payment completed, or shipping request status. You can request cancellation in My Page - Purchase History. If the order is already in transit, cancellation is difficult and you must contact the seller directly to discuss it.
If you cancel during the payment pending or payment completed stage, a refund can usually be processed immediately. However, immediate cancellation may be difficult if the seller has already accepted the order or the shipment is already in transit. In that case, cancellation availability is determined after confirming whether shipment has been completed. For quicker processing, contact the Marosol customer center at 080-858-5050 directly.
When a credit card order is canceled, the refund is processed through credit card approval cancellation. If the card payment was already completed, the canceled amount will be deducted from the next month's card statement. Please note that approval cancellations may take at least 3 to 5 business days.
You can check your refund history in the Purchase History menu.
If an order paid by credit card is canceled, the refund is processed only through credit card approval cancellation. Cash refunds or refunds through other payment methods are not available.
Costs may vary depending on the reason for the return. (1) Return due to change of mind: round-trip shipping costs, including the original shipping fee, will apply. For free-shipping items, the customer bears the return shipping cost. Additional return fees may also apply for remote-area deliveries or installed products. (2) Defective or wrongly delivered products: return shipping is free. For overseas deliveries, please contact the Marosol customer center at 080-858-5050.